ScreenGuard Store Policy
At ScreenGuard, we strive to provide you with high-quality products tailored to your needs. As our products are made to order, each purchase is considered final sale. However, we understand that unforeseen issues may arise, and we are committed to ensuring your satisfaction.
In the rare event that you encounter any issues with your ScreenGuard product, we offer a swift and hassle-free replacement process. Please follow these steps to initiate a replacement:
- Contact our customer service team within 24Hrs of receiving your order to report any issues. You can reach us via email at support@screenguard.com.
- Provide detailed information regarding the problem with your product, including any relevant photos or videos if applicable. This will help us quickly assess the issue and expedite the replacement process.
- Once we have verified the issue, we will process your replacement order within 24 hours. You will receive a confirmation email with tracking information once your replacement has been dispatched.
- Upon receiving your replacement ScreenGuard, please inspect it to ensure that the issue has been resolved to your satisfaction.
Please note the following conditions for replacements:
- Replacements are only available for products with manufacturing defects or quality issues. Damage caused by improper handling, installation, or misuse is not eligible for replacement.
- All replacement requests must be made within 24Hours of receiving your order.
- ScreenGuard reserves the right to refuse replacement requests that do not meet the above criteria.
We are committed to providing excellent customer service and ensuring that you are completely satisfied with your ScreenGuard experience. If you have any questions or concerns about our return policy or need assistance with your order, please don't hesitate to contact us.
Thank you for choosing ScreenGuard. We appreciate your business and look forward to serving you again in the future.